Privacy Policy

Lutgen Lawn Care respects your privacy and is committed to protecting the personal information you provide through our website, forms, and text message communications.

Information We Collect

We may collect the following personal information:

• Name
• Phone number
• Email address
• Service address
• Details about the services you request
• Any information you submit through our website forms or SMS communications

We may also collect limited technical data such as browser type, device type, IP address, and pages visited.

How We Use Your Information

• Respond to inquiries and provide customer support
• Send estimates, scheduling updates, and appointment reminders
• Communicate about lawn care, landscaping, irrigation, and related services
• Send promotional messages only if you have provided consent
• Improve our services and website experience
• Maintain internal records and business operations

SMS Consent and Mobile Information

If you opt in to receive SMS messages from Lutgen Lawn Care, we may send conversational messages, informational messages, appointment reminders, service updates, and promotional messages (if consent is given).

We do not sell or rent your personal information, and no mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.

Information Sharing

We may share your information only when necessary to operate our business, work with trusted third-party service providers (such as communication platforms, CRM systems, and website tools), comply with legal obligations, or protect our rights, property, or safety. All third-party providers are required to keep your information secure and use it only for authorized purposes.

Third-Party Services

We may use third-party services to support our business operations, including scheduling and CRM platforms, SMS and communication providers (such as RingCentral), and website hosting and analytics tools. These providers only have access to the information necessary to perform their services.

Cookies and Analytics

Website analytics loads automatically when you visit the site and may use first-party cookies. Analytics may collect limited technical and interaction data such as pages visited, device category, approximate location, and contact-action events. Names, phone numbers, email addresses, street or property addresses, ZIP codes, project details, and quote-message text are not sent to analytics.

If you submit the quote form, the form record may also include the first page visited during that browser-tab session, the current page, a query-free referring page, campaign tags, and selected service categories. This quote-source information is submitted only when you send the form; it is not placed in the analytics event data.

Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Choices

• Reply STOP to opt out of SMS messages at any time
• Reply HELP for SMS support
• Opt out of marketing communications
• Contact us to update or correct your information

Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, or disclosure.

Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or our communications, you can contact us through our website, or by phone at 817-894-7529 or email at [email protected].